Terms of service

Welcome to Tierra Western Wear. These Terms of Service govern your use of our website Tierra Western Wear and any purchases you make from us. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully before using our services.

1. General Conditions

  • By using our website, you confirm that you are at least 18 years old or have the consent of a parent or guardian.
  • You agree not to use our products for any unlawful or unauthorized purpose.
  • We reserve the right to refuse service to anyone, for any reason, at any time.

2. Products and Services

  • We strive to display product details as accurately as possible; however, we cannot guarantee that your device’s display of colors will be exact.
  • All product descriptions and prices are subject to change without notice.
  • We reserve the right to discontinue any product at any time.

3. Order Processing and Shipping

  • All orders are processed and dispatched within 1–2 days (Monday to Sunday) from the date of purchase.
  • Once your order has been shipped, delivery typically takes 2–5 days (Monday to Saturday), depending on your location.
  • Orders placed before 3:00 PM Pacific Time (Los Angeles) will begin processing on the same business day. Orders placed after this time will be processed on the next working day.
  • We currently ship only to the United States only.

  • We are pleased to offer FREE standard shipping on all orders, with no minimum purchase required.

    For more details, please review our Shipping Policy.

    4. Payments

    • We accept the following payment methods: American Express, Diners Club, Discover, JCB, Maestro, Mastercard, Visa
    • All payments are processed securely through trusted payment gateways.
    • You agree to provide current, complete, and accurate billing and shipping information for all orders.

    For more details, please review our Payment Policy.

    5. Returns and Refunds

    • Customers are welcome to return any eligible item within 30 business days of receiving it.
    • In case the return had taken over 10 business days after we accepted it, email info@tierrawesternwear.com

    6. Accuracy of Information

    • We are not responsible if any information on this site is inaccurate, incomplete, or outdated.
    • The material provided is for general information purposes only and should not be relied upon as the sole basis for decision-making.

    7. Limitation of Liability

    • Tierra Western Wear shall not be liable for any damages arising from the use or misuse of our products or website.
    • We do not guarantee that our website will always be error-free, uninterrupted, or secure.

    8. Changes to Terms

    • We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates on our website.
    • It is your responsibility to check this page periodically for changes.

    9. Governing Law

    • These Terms of Service and any agreements for services provided by us shall be governed by and construed in accordance with the laws of the United States.

    10. Contact Information

    If you have any questions about these Terms of Service, please contact us:

    Store Name: Tierra Western Wear
    Address: 3908 International Blvd, Oakland, CA 94601, United States.
    Phone:     +1 510-534-5292
    Email: info@tierrawesternwear.com
    Opening Hours:
    Monday: 12PM – 6PM
    Tuesday to Saturday: 10AM – 6PM
    Sunday: 11AM – 4PM
    Time Zone: (GMT -08:00) Pacific Time (Los Angeles)
    Response Time: We respond within 24 hours.