Shipping policy

Thank you for shopping with Tierra Western Wear. We are committed to providing a smooth, transparent, and reliable shipping experience for all customers within the United States.

Shipping Coverage

We currently ship to all locations within the United States only.
We do not offer international shipping at this time.

Shipping Cost

We are pleased to offer FREE standard shipping on all orders, with no minimum purchase required.

  • All orders qualify for free shipping
  • No additional shipping fees are added at checkout
  • No handling or hidden charges

Order Processing Time

All orders are carefully processed within:

1–2 business days (Monday–Sunday)

  • Orders placed before 3:00 PM Pacific Time (Los Angeles) are processed the same business day
  • Orders placed after this time are processed on the next business day
  • Processing time may be extended during holidays or peak seasons

Delivery Time

After processing and shipment, estimated delivery time is:

2–5 business days (Monday–Saturday)

Delivery time may vary depending on:

  • Shipping destination
  • Carrier availability
  • Weather conditions or unforeseen delays

Shipping Carriers

We work with trusted shipping partners to ensure safe and timely delivery:

  • USPS
  • UPS
  • FedEx

Carrier selection is based on delivery speed and destination.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

  • Tracking updates may take up to 24 hours to activate
  • You can track your shipment directly through the carrier’s website

Delivery Issues or Delays

If your order has not been delivered within the estimated timeframe, please contact us at:

📧 info@tierrawesternwear.com
📞 +1 510-534-5292

We will assist you in coordinating with the shipping carrier to resolve the issue as quickly as possible.

Lost or Missing Packages

If your tracking information shows no movement or your package is believed to be lost:

  • Please contact us within 7 business days after the expected delivery date
  • We will open an official investigation with the carrier

If the package is confirmed lost:

  • A replacement item will be sent (subject to availability), OR
  • A full refund will be issued

Undelivered or Returned Packages

Packages may be returned to us due to:

  • Incorrect or incomplete address
  • Failed delivery attempts
  • Refusal of delivery
  • Unclaimed shipments

In such cases:

  • The customer may be responsible for reshipping charges
  • We will contact you to arrange re-delivery

Incorrect Shipping Address

Customers are responsible for entering correct shipping information at checkout.

We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

Please contact us immediately if you need to correct your address before shipment.

Order Changes or Cancellation

Orders can only be changed or canceled before they are shipped.

Once an order has been processed or shipped, modifications may not be possible.

To request changes:
📞 +1 510-534-5292
📧 info@tierrawesternwear.com

Delays Outside Our Control

While we aim to deliver all orders on time, delays may occasionally occur due to:

  • Severe weather conditions
  • Carrier service disruptions
  • High seasonal demand
  • Transportation delays
  • Security or customs checks (if applicable internally by carriers)

We will always keep customers informed of significant delays whenever possible.

Customer Support

If you have any questions about your order or shipping, you can contact us:

Store Name: Tierra Western Wear
Address: 3908 International Blvd, Oakland, CA 94601, United States.
Phone: +1 510-534-5292
Email: info@tierrawesternwear.com
Opening Hours:
Monday: 12PM – 6PM
Tuesday to Saturday: 10AM – 6PM
Sunday: 11AM – 4PM
Time Zone: Pacific Time (Los Angeles)
Response Time: We respond within 24 hours.