FAQ

What is Tierra Western Wear?

Tierra Western Wear is a USA-based fashion store offering men’s western wear, casual clothing, shirts, hoodies, and everyday apparel designed for comfort and style.

Where are you located?

Our store is located at:

Tierra Western Wear
3908 International Blvd
Oakland, CA 94601
United States

How can I contact you?

You can contact our support team through the following methods:

We respond to customer inquiries within 24 hours.

What are your opening hours?

  • Monday: 12:00 PM – 6:00 PM
  • Tuesday to Saturday: 10:00 AM – 6:00 PM
  • Sunday: 11:00 AM – 4:00 PM

Time Zone: Pacific Time (GMT -08:00) – Los Angeles

How long does order processing take?

Orders are typically processed within 1–2 business days (Monday to Sunday).

What is the daily order cut-off time?

Orders placed before 3:00 PM Pacific Time are usually processed the same business day.

Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to assist before the order is shipped.

Do you offer free shipping?

Yes, we offer free shipping on all orders within the United States.

Where do you ship?

Currently, we ship within the United States only.

How long does shipping take?

Estimated shipping time is 2–5 business days (Monday to Friday) after processing.

Will I receive tracking information?

Yes, tracking information will be sent once your order has been shipped.

What is your return policy?

We offer a 30-day return window from the date of delivery.

Are return shipping fees covered?

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Is there a restocking fee?

No, we do not charge any restocking fees.

How long do refunds take?

Refunds are processed within 10 business days after the returned item is received and inspected.

What items are eligible for returns?

Returned items must be unused, unworn, and in their original condition with packaging included.

What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • Maestro

How do I choose the correct size?

Please refer to the size chart provided on each product page before placing your order.

Why may the product color look slightly different?

Actual product colors may vary slightly due to different monitor and screen settings.

Are your sizes US sizes?

Some products may use Asian sizing standards. Please review the product size chart carefully before ordering.

How quickly do you respond to inquiries?

Our customer support team responds within 24 hours during business days.

What should I do if I receive a damaged or incorrect item?

Please contact us immediately with your order number and photos of the issue so we can assist you promptly.

Business Details:

Store Name: Tierra Western Wear
Address: 3908 International Blvd, Oakland, CA 94601, United States.
Phone: +1 510-534-5292
Email: info@tierrawesternwear.com
Opening Hours:
Monday: 12PM – 6PM
Tuesday to Saturday: 10AM – 6PM
Sunday: 11AM – 4PM
Time Zone: (GMT -08:00) Pacific Time (Los Angeles)
Response Time: We respond within 24 hours.